Frequently Asked Questions

How do I track an order?

When tracking is available, it is sent to the email associated with the order. Tracking may take time to update after a shipping label is created.

Can I change or cancel an order?

Email us as soon as possible. We will try to help before fulfillment begins, but changes and cancellations cannot be guaranteed after processing or shipment.

What if my item arrives damaged or incorrect?

Contact us promptly with the order number, a description, and clear photographs of the item and packaging. We will review the situation and provide an appropriate resolution under the Return & Refund Policy.

How do I start a return?

Email service@novariqm.com before sending anything back. Unauthorized returns may be delayed or refused.

Are age recommendations exact?

Age guidance is general. Adults should consider the individual child’s abilities, follow all product instructions, retain packaging information, and supervise use when appropriate.

Are taxes or import charges included?

Taxes collected by the store are shown at checkout. International customers may be responsible for import duties, taxes, or carrier fees imposed by local authorities unless checkout states otherwise.

Company and Contact Information

Hangzhou Zhiqing Juzhen Trading Co., Ltd.
Email: service@novariqm.com