Contact Us

Customer Support

For product questions, order updates, returns, privacy requests, payment questions, or general assistance, email service@novariqm.com.

What to Include

To help us respond efficiently, include your order number when the question relates to a purchase. Please describe the issue and attach relevant photographs when reporting a damaged, incorrect, or incomplete item. Do not email full payment card numbers or account passwords.

Response Handling

Messages are reviewed in the order received. Complex delivery, payment, or product investigations may require additional information and coordination with payment processors, fulfillment partners, or carriers.

Official Contact Channel

Our official customer-service channel is email. Novariqm does not require customers to use a telephone number or visit a physical location to request assistance.

Company and Contact Information

Hangzhou Zhiqing Juzhen Trading Co., Ltd.
Email: service@novariqm.com